Plans & billing

Changing plan: upgrades, downgrades and your billing date

Upgrades take effect now and are charged now; downgrades take effect at your next renewal. Both keep the credits you already paid for. Here is exactly what happens to your money.

How plans work

What a subscription includes, how it differs from buying credits, and what happens at renewal, on a failed payment and on cancellation.

Invoices, receipts and refunds

Where to find your invoices, what the billing history shows, how refunds affect credits you have already spent, and how tax is handled.