Invoices, receipts and refunds
Where to find your invoices, what the billing history shows, how refunds affect credits you have already spent, and how tax is handled.
Updated August 28, 2026
Invoices and receipts
Every charge produces an invoice. Billing history lists them, and each links to a PDF you can download for your records. Receipts are emailed at the time of payment.
Payments are processed by Paddle, our merchant of record. Paddle appears on your card statement, handles tax, and is where your card details are stored — we never see or hold them.
Tax
Tax is calculated by Paddle from your billing address and shown separately on the invoice. If you are a business with a VAT or tax id, enter it at checkout and it appears on the invoice.
Updating your payment method
Use Manage subscription → payment details. It opens Paddle's secure portal. Changing a card there applies to your next renewal and to auto-refill.
Refunds
Refunds are handled case by case — contact support and we will sort it out.
One thing to be aware of: if credits from a refunded purchase have already been spent, the refund still stands, but the spent credits are not restored to your balance. Credits and money are separate ledgers, and we reconcile them rather than pretending a spend did not happen.
Failed payments and debt
A failed renewal does not create a debt. The plan lapses to Free and your purchased credits remain.
The one case that does create a balance owed is a chargeback on credits already spent — money reversed for compute that was genuinely used. That is settled before new purchases go through.
Cancelling and your data
Cancelling ends the subscription. Your account, keys and purchased credits stay; usage history stays. Nothing is deleted by cancelling — deleting a workspace is a separate, explicit action.
Related
How plans work
What a subscription actually buys: two allowances, a rate limit, keys and seats — and what happens when one lapses.
Changing plan: upgrades, downgrades and your billing date
Upgrades take effect now and are charged now; downgrades take effect at your next renewal. Both keep the credits you already paid for. Here is exactly what happens to your money.
Paying yearly: what changes and what doesn't
A yearly plan is the same plan on a longer billing term — charged once, at a discount. Your credit allowance still refreshes every month. Here is exactly what you get, and how to switch either way.
Quickstart: your first task with ToolsXpo Code
Install the extension, sign in from your browser, and give the agent its first task — about five minutes end to end.